Support from CODESVALLEY’s technical consultants for the go-live and post-implementation covers solving how-to questions and corrections on the implemented solutions, Onshore and Offshore 24x7x4 support against all solution bugs or any solution defects, and providing the customer with the following standard services for provided modules:
• Corrections of substantial defects in the software so that it will operate as described in software provided descriptions without defects.
• Periodic updates of the software
• Quarterly healthy checks for the whole solution (System and Hardware that has been integrated)
• Error Reports, the customer may submit error reports to our support representatives via telephone, email or online via the bug tracking tool provided by Codes Valley